Hardware status differs in VMware vCenter server and Veeam monitoring products (2020665)
Veeam monitoring products obtain the Hardware Status info of the monitored object using a MOB (Managed Object Browser) connection. At the same time, a vSphere Client connection to the vCenter Server or the ESX host uses a different method to obtain this type of data. Because of this discrepancy, you may see different information in the Hardware Status and Veeam Monitoring products.
To check the VMware Rollup Health State on the affected host and vCenter:
- Use a web browser and access the Managed Object Browser (MOB) URL. For example:https://host_address/mobWhere host_address is the address of the affected host or vCenter Server.
- Browse to:content > rootFolder > childEntity > hostFolder > childEntity > host (select the appropriate host here) > runtime > healthSystemRuntime > systemHealthInfo > numericSensorInfo
- Locate the HostNumericSensorInfo related to VMware Rollup Health State.
- Make note of the summary string for each host.
To resolve this issue, use the Managed Object Browser (MOB) to invoke appropriate API calls:
- Using a web browser, access the MOB on the affected host using a URL similar to:https://affected_host_address/mob/?moid=healthStatusSystem
- Provide the host credentials.
- Under Methods, click the RefreshHealthStatusSystem link, then click Invoke Method in the pop-up window.
- If the sensor information is still incorrect:
- Under Methods, click the ResetSystemHealthInfo link, then click Invoke Method in the pop-up window.
For related information, see Veeam article 1007.